Switch from Symantec MessageLabs

For various reasons, many of the world's largest organizations have switched from the email security solution provided by Symantec (formerly MessageLabs) to Proofpoint Enterprise (which includes Proofpoint Enterprise Protection and Proofpoint Enterprise Privacy). As a Symantec alternative, Proofpoint works closely with customers to provide assistance during and after the transition, which ultimately is a quick, easy and seamless process with industry leading support available every step of the process.

What to Expect from Proofpoint when Switching from Symantec MessageLabs

1. Increased commitment to client service, and feedback on critical false positives / false negatives:
   Proofpoint provides all of our customers with industry-leading service and support. Our roots are in the enterprise, and we provide SLA-backed response times.  Furthermore, feedback on false positives and false negatives is provided in a timely manner.
   
   
2. More granular detection of spam, bulk mail, and email-borne threats (phish):
   Proofpoint's "Threat Detection Classification Engine" allows for increased granularity, by allowing administrators to configure separate policies for spam, bulk mail, adult spam, phishing, and viruses. Spam, bulk mail, and adult email policies can be granularly configured, with a unique action for the different types of spam. A separate phishing policy can also be configured and tuned – for example:
   • Quarantine all bulk mail to an end user Bulk Mail quarantine
   • Quarantine all spam to an end user quarantine
   • Quarantine all phishing to an administrative quarantine
   Symantec MessageLab's approach to spam detection includes a single action for emails detected by their reputation block lists, their signatures, and their Skeptic™ heuristic's engine. Symantec MessageLab's approach to virus detection includes messages suspected as a phish or with a suspicious URL.
   
   
3. Greater administrative control and timely reporting:
   Proofpoint provides an easy-to-use end user and administrative interface, near real-time and customized reporting that can be scheduled, exported, or emailed to management, and self-service help desk tools such as real-time message tracing. This not only drastically reduces administrative costs, but also provides a level of administrative control in a SaaS environment equivalent to what customers have experienced in an on-premises deployment.
   
   

In addition to the benefits above, Proofpoint is also recognized by analysts by our commitment and investment in ongoing R&D. The benefit to customers is our ability to stay one step ahead of spammers and hackers. We welcome inquiries and updates on both our roadmap and on security and compliance trends.

What concerns or issues are you having with the Symantec MessageLabs solution?

• Phishing Detection
• Spam Detection or Effectiveness
• Virus Detection or Effectiveness
• Policies for Email Attachments
• Content Filtering of Email Attachments
• Data Loss Prevention
• Message Encryption
• Reporting and Log Search
• End User Functionality
• Platform

Phishing detection Comparison of Phishing Detection Technologies MessageLabs Proofpoint Granular and configurable policies for phishing messages   Separate quarantines for phishing messages   Real-time notification and alerting of phishing messages   Automated delivery of reports for phishing messages   Spam detection and effectiveness Comparison of Spam Detection Technologies MessageLabs Proofpoint Reputation-based spam detection Signature based spam detection   Heuristics based spam detection   Image detection   Adult spam detection   Bulk mail detection   Machine learning technology for accurate content analysis   99% spam effectiveness and false positive SLAs Email connection throttling and termination Outbound spam detection   Instead of relying on signatures and heuristics for spam detection effectiveness, Proofpoint spam detection is based on machine learning technology. Virus detection and effectiveness Comparison of Virus Detection Technologies MessageLabs Proofpoint 100% Anti-virus SLA Zero-Hour Anti-virus detection for zero-day protection Anti-virus engine Multiple F-secure Policies for email attachments Comparison of Email Attachment Policies MessageLabs Proofpoint Attachment attributes (size, number, filename spoofing) Attachment filenames Attachment types – Mime type detection Content filtering of email attachments Comparison of Content Filtering Of Email Attachment Types MessageLabs Proofpoint Microsoft Office 2003 files Microsoft Office 2007 files   Microsoft Office 2010 files   Adobe PDF files Content rules based on regular expressions Pre-configured policies for SSNs and all CCs Data Loss Prevention Comparison Of Data Loss Prevention Technologies MessageLabs Proofpoint Policy-based encryption Partial Pre-configured compliance policies for HIPAA, GLBA, PCI   Smart Identifiers – algorithmic checks of structured data   Managed Dictionaries – pre-defined and updated libraries   Advanced proximity and correlation analysis   Document fingerprinting for protecting digital assets   Optimized message decryption for mobile devices End-user triggered encryption for sensitive data Per-message encryption keys DLP incident dashboard for administrative remediation   Message Encryption Comparison of Message Encryption Technologies MessageLabs Proofpoint Transparent encryption (TLS) Extra Charge Policy-based encryption Partial End-user triggered encryption for sensitive data Push Encryption Optional Pull Encryption Optional Optimized message decryption for mobile devices Per-message encryption keys End-user revocation controls for encrypted messages   Reporting and Log Search Comparison of Reporting and Log Search Technologies MessageLabs Proofpoint Same day reporting   Automated publishing, scheduling, and email delivery of reports   DLP Dashboard – consolidated view of compliance activity   Log search delay 60-240 Minutes 5 Minutes Log search by sender, recipient, or message ID Log search by subject Log search by attachment name End User Functionality Comparison of Features Available To End Users MessageLabs Proofpoint Quarantine release Configurable per user spam policies   Per user "Approved Senders" and "Blocked Senders" lists   Per user regional and language settings Self-remediation of outbound spam and DLP incidents   Platform Comparison of Features MessageLabs Proofpoint Support for IPv6   Domain specific policies Domain specific email routing