Switch from Symantec MessageLabs
For various reasons, many of the world's largest organizations have switched from the email security solution provided by Symantec (formerly MessageLabs) to Proofpoint Enterprise (which includes Proofpoint Enterprise Protection and Proofpoint Enterprise Privacy). As a Symantec alternative, Proofpoint works closely with customers to provide assistance during and after the transition, which ultimately is a quick, easy and seamless process with industry leading support available every step of the process.
What to Expect from Proofpoint when Switching from Symantec MessageLabs
- Increased commitment to client service, and feedback on critical false positives / false negatives:
Proofpoint provides all of our customers with industry-leading service and support. Our roots are in the enterprise, and we provide SLA-backed response times. Furthermore, feedback on false positives and false negatives is provided in a timely manner.
- More granular detection of spam, bulk mail, and email-borne threats (phish):
Proofpoint's "Threat Detection Classification Engine" allows for increased granularity, by allowing administrators to configure separate policies for spam, bulk mail, adult spam, phishing, and viruses. Spam, bulk mail, and adult email policies can be granularly configured, with a unique action for the different types of spam. A separate phishing policy can also be configured and tuned – for example:
- Quarantine all bulk mail to an end user Bulk Mail quarantine
- Quarantine all spam to an end user quarantine
- Quarantine all phishing to an administrative quarantine
- Greater administrative control and timely reporting:
Proofpoint provides an easy-to-use end user and administrative interface, near real-time and customized reporting that can be scheduled, exported, or emailed to management, and self-service help desk tools such as real-time message tracing. This not only drastically reduces administrative costs, but also provides a level of administrative control in a SaaS environment equivalent to what customers have experienced in an on-premises deployment.
In addition to the benefits above, Proofpoint is also recognized by analysts by our commitment and investment in ongoing R&D. The benefit to customers is our ability to stay one step ahead of spammers and hackers. We welcome inquiries and updates on both our roadmap and on security and compliance trends.
What concerns or issues are you having with the Symantec MessageLabs solution?
- Phishing Detection
- Spam Detection or Effectiveness
- Virus Detection or Effectiveness
- Policies for Email Attachments
- Content Filtering of Email Attachments
- Data Loss Prevention
- Message Encryption
- Reporting and Log Search
- End User Functionality