Professional Services

Proofpoint's solutions are easily deployed "out-of-the box." Yet for those customers who require additional assistance with integration, customization, advanced reporting, design, training, or maintenance Proofpoint Professional Services offers additional strategic and tactical support.

Our team of senior technical consultants can help you in deploying large-scale, secure messaging solutions. Proofpoint Professional Services is committed to ensuring successful deployments of Proofpoint solutions and complete customer satisfaction.

Reducing Risk, Improving Time-to-Value

Proofpoint Professional Services help you minimize implementation risks and achieve a faster return on your technology investment. Our Professional Services team works with you through four phases:

Design. Proofpoint consultants gather requirements and define implementation goals. A well-defined statement of work, project plan and implementation timeline are delivered to the client.
Implementation. Hardware, software, and peripheral components are installed and configured based on the statement of work. Component-level and end-to-end functional testing are also performed. At this point, the client's production mail stream goes live on Proofpoint's system.
Training. Proofpoint consultants ensure that email administrators and client held desk staff have a concrete understanding of the Proofpoint system, including configuration. Clients are provided with documentation and collateral that they can use to educate both technical staff and end-users about the Proofpoint product.
Transition. Support for the client is transitioned from the Proofpoint Professional Services team to Proofpoint's dedicated technical support staff. Additionally, a complete support review is conducted, ensuring that clients understand all the details of their software license agreements, service expiration dates, support contacts, support procedures and best practices.

Proofpoint Spam Audit Services

Often an essential step in developing an ROI analysis prior to purchase, the Proofpoint Spam Audit (PSA) helps you analyze and gauge spam's impact on your enterprise-better enabling you to evaluate the right solutions to combat the sources and magnitude of your organization's spam or content security problem. Request a Proofpoint Spam Audit for your enterprise now.