Watch On-Demand Now


It’s human nature to make mistakes, but security teams must be careful not to respond to cybersecurity mistakes with negative reinforcement. Security awareness programs that promote a supportive environment are much more effective at raising ongoing awareness of safe cybersecurity practices.

Join us for a 60-minute fireside chat with Proofpoint's Karen Letain, VP of Product Management, and guest speaker from Forrester Research Jinan Budge, Principal Analyst. In this session our experts will discuss how to effectively deal with the challenge of human error in cybersecurity.

In this session we will explore:

  • The impacts of negative reinforcement for cybersecurity mistakes
  • How a supportive environment amplifies users’ readiness and reduces risk
  • An agile and sustainable framework for user knowledge and readiness


Jinan Budge

Principal Analyst at Forrester Research

Jinan leads Forrester’s security and risk research in Asia Pacific. Jinan’s research focuses on enabling the success of the chief information security officer (CISO) role; creating transformational cybersecurity strategies; and building security awareness, behavior, and culture programs at the heart of a security strategy. Jinan is a champion for diversity and inclusion in security and brings a local and global perspective and cultural lens to her research and practice.

Karen Letain

VP of Product Management for Security Awareness at Proofpoint

Prior to Proofpoint, Karen was Head of Global Strategy and Innovation for McAfee’s Consumer Division leading the innovation product management, design and strategy teams. She was instrumental in launching a new 3-year strategy focused on moving the organization beyond antivirus to privacy and personal protection. Karen also drove the innovation teams to producing and delivering new performance enhancements in McAfee’ consumer products. Karen was also influential in managing McAfee Consumer’s M&A efforts resulting in the successful purchase of a 40M technology company to help accelerate the roadmap toward personal protection.