• Focus on increasing market share for Proofpoint products through outbound telephone prospecting within small and mid-tier markets

• Plan, coordinate and deliver web based product demos

• Convert prospects into sales by differentiating from the competition

• Work with System Engineers to prepare account strategies and plans

• Partner with the channel to drive incremental revenue

• Prepare activity and forecast reports as requested

• Maintain up-to-date knowledge of Proofpoint’s competitive positioning in the marketplace

• Meet or exceed revenue quota

Requirements:

• Must have strong written and verbal communication skills and be able to clearly and effectively articulate Proofpoint’s value via the phone
• Must be organized, detail and process oriented
• Must be a self-starter with the ability to work independently or in a team environment
• Ability to manage multiple tasks and use good judgment in resolving difficult issues
• Working knowledge of Microsoft Office and web conferencing tools.
• Ability to use CRM and other on-line tools effectively
• BA/BS or equivalent preferred
• 5+ years successful Inside Sales experience, selling to Sr. IT Management is preferred

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Requirements:

• Over quota sales performance
• Existing relationships with large enterprise customers and the ability to prospect into this type of account
• Existing relationships with EMEA resellers, especially Security VAR partners
• Superior verbal/written communication and presentation/training skills in English
• Candidates with proficiency in other European languages, notably French, German and Dutch are preferred
• Maintain up-to-date knowledge of Proofpoint’s competitive positioning
• Maintain accurate forecast and account management information
• The candidate must have an engaging and friendly demeanor, and relate to wide range of constituents within the customer base, Proofpoint and our partners
• The candidate must be an exceptional problem solver focused on win-win outcomes
• BS/BA or equivalent required, MBA or equivalent preferred
• Candidates located in UK, Netherlands, Germany, Switzerland preferred

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• Conduct in-person and remote product demonstrations in conjunction with an assigned Sales Account Executive to present the technical value proposition

• Conduct in-person and remote Channel training for resell partners in the region

• Engage with the customer as the technical lead throughout the pre-sales evaluation cycle to ensure success

• Technical pre-sales support for direct and channel sales teams

• Support Proofpoint seminars and trade shows

• Engage with newly signed enterprise customers as a Proofpoint product expert to implement Proofpoint solutions at their sites. Implementation activities include installation, configuration, troubleshooting, customization, testing, and documentation.

• Provide technical expertise and real-life experience in creating solutions, designs, proof of concept and implementation

• Drive high levels of customer satisfaction

• Be a strong voice for your customers into the Marketing and Engineering teams to improve the product and ensure that Proofpoint deployments successful.

• Coordinate with multiple parties -- internal departments as well as the customer -- to ensure timely and satisfactory resolution to technical issues, and completion of projects

Requirements:

• 4+ years industry experience in sales engineering
• Technical background in messaging and internet security
• UNIX system administration experience
• A thorough understanding of Internet protocols and how they work (HTTP, SMTP, etc)
• Knowledge of networking topology, TCP/IP protocol, network configuration and components (firewalls, routers, etc.)
• Prior experience in selling software to Federal clients as well as Fortune 500 or other large companies
• Must have a good understanding of the sales process and the roles and responsibilities of a sales engineer
• Strong technical presentation and communication skills, both verbal and written in English (Candidates with proficiency in other European languages, notably French, German and Dutch are preferred)
• Ability to present and explain technology to people with less technical knowledge
• Must be able to thrive in a fast paced, high stress start up environment
• Ability to work independently, ability to adapt quickly, positive attitude
• BSCS or equivalent
• Ability to travel 25-75%


Desired:


• Experience in working in a remote office
• Knowledge of Perl, SQL databases, Apache, HTTP and LDAP
• Firm understanding of SMTP, IMAP, POP3, and RFC822
• Experience administering and deploying large scale messaging and LDAP directory infrastructure systems
• Experience selling to network security engineers and/or messaging administrators
• Experience in enterprise messaging security
• A background in Professional Services
• Candidates located in UK, Netherlands, Germany, Switzerland preferred

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• Conduct remote product demonstrations in conjunction with an assigned Sales Account Executive to present the technical value proposition

• Engage with the customer as the technical lead throughout the pre-sales evaluation cycle to ensure success

• Technical pre-sales support for direct and channel sales teams

• Support Proofpoint seminars and trade shows

• Engage with newly signed enterprise customers as a Proofpoint product expert to implement Proofpoint solutions at their sites, using remote web conferencing tools. Implementation activities include installation, configuration, troubleshooting, customization, testing, and documentation.

• Deliver training to customers and partners

• Provide technical expertise and real-life experience in creating solutions, designs, proof of concept and implementation

• Drive high levels of customer satisfaction

• Be a strong voice for your customers into the Marketing and Engineering teams to improve the product and ensure that Proofpoint deployments successful.

• Coordinate with multiple parties -- internal departments as well as the customer --to ensure timely and satisfactory resolution to technical issues, and completion of projects

Requirements:

• 4+ years industry experience in sales engineering or customer facing role
• Technical background in enterprise messaging and security
• UNIX/Linux system administration experience
• A thorough understanding of Internet protocols and how they work, including HTTP, SMTP, RFC822
• Knowledge of networking topology, TCP/IP protocol, network configuration and components (firewalls, routers, etc.)
• Prior experience in selling software to Fortune 500 or other large companies
• Must have a good understanding of the sales process and the roles and responsibilities of a sales engineer
• Strong technical presentation and communication skills, both verbal and written
• Excellent communication skills and phone manner
• Ability to present and explain technology to people with less technical knowledge
• Must be able to thrive in a fast paced, high stress start up environment
• Ability to work independently, ability to adapt quickly, positive attitude
• BSCS or equivalent


Desired:

• Knowledge of Perl, SQL databases, Apache, HTTP and LDAP
• Experience administering and deploying large scale messaging and LDAP directory infrastructure systems
• Experience selling to network security engineers and/or messaging administrators
• A background in Professional Services

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• Engage with newly signed enterprise customers as a Proofpoint product expert to implement Proofpoint solutions at their sites, using remote web conferencing tools. Implementation activities include installation, configuration, troubleshooting, customization, testing, and documentation.

• Deliver training to customers and partners

• Implementation activities such as installation, configuration, troubleshooting, customization, testing, and documentation

• Provide technical expertise and real-life experience in creating solutions, designs, proof of concept and implementation

• Drive high levels of customer satisfaction

• Be a strong voice for your customers into the Marketing and Engineering teams to improve the product and ensure that Proofpoint deployments are successful

• Coordinate with multiple parties -- internal departments as well as the customer --to ensure timely and satisfactory resolution to technical issues, and completion of projects

Requirements:

• 4+ years industry experience in a customer-facing technical field such as professional services, sales engineering, or technical support
• Experience in large systems design and project implementation for enterprise email environments
• UNIX system administration experience
• Broad technical knowledge of Internet products and technologies
• Must have a good understanding of the sales process, be sensitive to sales situations, and possess excellent customer service skills
• Excellent presentation and communication skills; demonstrated ability to present and explain technology to people with less technical knowledge
• Must be able to thrive in a fast paced, high stress start-up environment
• Demonstrated experience in working with broad cross-functional teams
• Excellent organizational, analytical, negotiation, and influence skills
• Ability to work independently, ability to adapt quickly, positive attitude
• BSCS or equivalent
• Ability to travel 25-50%


Desired Skills:

• Knowledge of networking topology, TCP/IP protocol, network configuration and components (firewalls, routers, etc)
• Knowledge of Perl, SQL databases, Apache, HTTP and LDAP
• Firm understanding of SMTP, IMAP, POP3, and RFC822
• Experience administering and deploying large scale messaging and LDAP directory infrastructure systems
• Experience selling and implementing appliances to network security engineers and/or messaging administrators
• Project management skills and high attention to detail

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Requirements:

• Create and execute UI based test scripts for new and existing product features from product requirement documents
• Create test plans
• Represent and lead QA at project meetings
• Take responsibility for complete feature testing
• Proven ability/affinity to search out, detect and clearly communicate and document high priority software flaws in the product
• Product expert: Support internal and external organizations and customers
• Able to plan and re-plan if need be on the fly
• Interface with Development engineers to identify and resolved bugs quickly
• Writing and contributing to test plans and QA processes and procedures
• Able to test deep with an eye towards real life test scenarios
• Assess merits of proposed product enhancements, and ease of use


Experience & Competencies:

7+ years of direct QA experience in developing and successfully executing and documenting positive and negative software testing against web-based software system products. Two or more years experience with high availability server software, messaging systems, DBMS systems, or CRM systems. Experience testing products delivered as an appliance. One or more years leading or managing small QA projects/teams. You must to be self managed, motivated, and organized. Excellent Written and Verbal Communication Skills

Advanced knowledge of and system administration experience with, Linux, Solaris, CVS, sendmail, messaging, Exchange, Groupwise, Outlook, VMWare, Notes, Perl, MySQL, and web based user interfaces. Experience with Agile Scrum is highly desired.

Education:

BS with courses in Computer Science or equivalent work experience.

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Requirements:

• Strong working knowledge of Web Services (SOAP, REST, WSDL, XML, etc)
• Application and API development skills
• Usage and understanding of existing public web services (Google, PayPal, Yahoo!, etc)
• Strong working knowledge of relational databases (SQL, MySQL)
• Java language and technologies experience (JSF, Facelets, JSP, Tomcat, Axis,etc)
• Knowledge of security related topics as they relate to public APIs and Web Services.
• Strong understanding of coding in a network based environment
• Bachelors of Computer Science or equivalent


Desired Skills:
• Background in Perl
• Experience in Highly Available software
• Desires to work in a small team environment
• Self-Starter

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Requirements:

• 5+ years working/supporting medium- to large-scale system deployments
• Working knowledge of Virtualization technologies (e.g. VMware, Xen, ...)
• Working knowledge of Perl / Shell / Python scripting
• Working knowledge of Unix/Linux
• Working knowledge with storage systems (Integration of storage with Virtual Environment a plus!)
• Good communication skills - written and verbal
• Bachelors degree or equivalent

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Requirements:

• 5+ years of related development experience building graphical user interfaces or web application
• Web application technology experience, JavaScript, WSDL, JSON, Dojo
• C++ or Perl product development experience a plus
• Knowledge of Linux and MySQL/Ajax/CSS/HTML recommended
• Demonstrated experience shipping commercial products
• Strong problem-solving, troubleshooting, and debugging skills
• Ability to acquire new technical skills quickly and contribute to a wide range of projects
• Clear communication, written, and analytical skills
• BSCS or equivalent


Desired


• Email processing / handling including RFC 822 and email database storage

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• Developing new spam detection algorithms and rules

• Working with other members of Spam Team to facilitate rapid deployment of newly-created rules and spam definition updates to customer base

• Categorization of email messages in English and other languages

Requirements:

• Perl programming skills including writing regular expressions (regex) and similar algorithms
• Basic feature engineering skills with focus on the foreign language phrase extraction
• Data mining skills including basic database experience (MySQL)
• Basic experience with Unix operating environment
• BS in Computer Science or equivalent


Desired skills:
• Near-native fluency in one of the following languages: Spanish, French, German, Italian, Dutch, Portuguese, Japanese
• Knowledge of HTML markup, especially as it relates to spam techniques.
• Basic knowledge of RFC 822 and SMTP protocol
• 3+ years experience in a similar role

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• Performing primary and secondary market research in an evolutionary market where needs are not well defined,

• Owning and defining product requirements and vision, incorporating feedback from customers, and product management and engineering team,

• Establishing, and owning relationships with external technology partners,

• Working with engineering, QA, and doc teams to deliver the required solutions on schedule,

• Creation of new sales tools, including collateral, white papers, presentations, web content, and other customer and channel communications,
  • Supporting the sales organizations and channel partners to increase their effectiveness

Requirements:

• 5+ years of product management experience in enterprise security software, especially technologies associated with keeping data private and/or confidential
• A broad understanding of the marketplace and industry trends in enterprise software, security and data loss prevention
• Experience in managing several enterprise software products through the entire life cycle from initial requirements gathering through to product release and rollout
• Ability to manage complex initiatives with limited supervision
• Engineering/computer science degree or equivalent or proven technical background; MBA or equivalent preferred

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• Develop, manage and measure global marketing programs both to prospects & installed based/demand generation oriented initiatives

• Drive innovative email marketing and lead development programs

• Manage all campaigns in Proofpoint’s Eloqua system and track and report on key success metrics

• Create world class customer communication plan working closely with Proofpoint’s customer support and product marketing team

• Create customer event marketing plan including quarterly briefings and customer council initiative

• Clear and regular communication of programs throughout the company

• Work closely with sales management in global offices including: US, APAC, Japan and EMEA

• Budget management and reporting

Requirements:

• 5+ years of experience in marketing complex business-to-business solutions
• B.A/B.S. or equivalent in Business or Marketing preferred. MBA a plus
• Top notch communication skills both verbal and written a must
• Must have expertise in email marketing both in lead generation and lead development campaign creation
• Proven track-record of developing and executing successful customer segment & segment marketing programs with a focus on demand generation programs with high-ROI
• Experience using online marketing technology and methods including database marketing
• Track record of successfully managing multiple concurrent projects and consistently delivering on time and within budget
• Prior experience in building campaign/event infrastructure (i.e., strategy, budget, ROI)
• Passionate about driving customer success and satisfaction
• Ability to work independently and with a group, as well as the ability to work in a fast-paced environment
• Knowledge and experience with Eloqua and Salesforce.com a must

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• Responsible for enhancing sales force and channel effectiveness and providing ongoing inside/field sales support and training as required including identifying prospects, technical solution, sales and competitive strategy, and pricing

• Develop product introduction plans and objectives. Coordinate and drive cross-functional teams to successfully meet launch objectives and schedules. Work with product management, marketing, PR and sales organizations.
  • Develop positioning and messaging about Proofpoint’s features and benefits that uniquely differentiate our solutions in a very competitive market.
  • Develop collateral and sales tools that clearly communicate our products’ features and benefits.

Requirements:

• Ability to understand and explain both the technology and the benefits it delivers to customers
• Demonstrated experience in supporting sales teams and channels to positively effect deal close rates and revenue objectives
• Fantastic oral and written communications skills
• The creativity necessary to identify the key benefit or message that will make a new product a “must have”
• Organizational skills to manage and drive product launches with multiple deliverables, resources and deadlines
• The discipline to deliver on time, on spec and on budget. And do so without daily supervision
• 8+ years of product marketing experience in enterprise software, appliances or SaaS
• Experience in email technologies a big plus
• Experience in archiving and encryption also a plus
• Experience at a SaaS provider a plus
• Experience in technology or development of enterprise software or hardware products such as in Engineering or Sales Engineering
• BS/BA or equivalent required, preferably in technical or business concentration

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• Provide technical leadership and support to our largest and most strategic customers

• Responsible for all direct customer technical communication including scalations, working closely with the customer’s internal teams (Central Operations, IT, Security and Sales)

• Maintain deep practical technical knowledge of Proofpoint’s integration within the customer's environment, including network, security, systems administration, and messaging management

• Develop and oversee a comprehensive strategy to ongoing meet complex customer requirements and SLAs utilizing Proofpoint’s solutions

• Provide pro-active recommendations that support the customer's requirements, roadmap and ongoing technical support

• Plan and lead process improvement initiatives tailored to improve customer satisfaction with the services and interaction with the Proofpoint Team

• Develop and deliver customer presentations that outline periodic system reports and suggested forward courses of action

• Attend weekly customer meetings with the company's Project Manager to address technical topics

• Understanding of the client's business or operational plans Plan, document, and identify risks and challenges for production changes that span multiple services or technologies

Requirements:

• 7+ years of industry experience in an IT operations management or senior engineer role with exposure to multiple technology areas
• A significant amount of this time must have been in a hands-on IT service delivery and design role
• Extensive knowledge of data communication concepts and technologies, specifically email and networking (required)
• Very strong customer service and communications skills (written and oral are required)
• A history of leading and directing technical staff through crisis situations
• Strong interpersonal skills (essential)
• Adaptable and willing to learn new technologies
• Working knowledge of project management and strong time management skills (required)
• Must have the ability to effectively work in a team environment as well as independently or as a self starter
• 4 year college degree or equivalent experience
• Technology industry certifications (MCSE, CCIE, RHCE, etc.) (desired)
• Travel: up to 50%

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• Manage an international, 24-7/always on, multi-site infrastructure powering the Proofpoint services

• Design, implement, and operate a scalable and reliable systems infrastructure supporting a fast growth hosted service

• Ensure proper security, monitoring, alerting, and reporting for the infrastructure

• Troubleshooting and resolving issues

• Capacity planning for all aspects of the infrastructure

• Developing and maintaining proper documentation

• Participation in an on-call rotation

Requirements:

• Experience running a medium to large scale production Linux (or UNIX) environment, preferably at online service providers
• Strong working knowledge of Linux internals and core systems services (DNS, smtp, syslog, etc)
• Hands on experience running NetApp NFS and SAN solutions
• Toolsmithing: experience writting systems automation tasks using shell or other language
• Excellent verbal and written skills


Highly Desired
• Working knowledege of open source monitoring and alerting systems (nagios, zenoss, cacti, etc)
• IP network experience: working knowledge of switching/routing/security/slb/gslb techniques
• Familiarity with F5 SLB and GSLB systems
• Experience with VMware ESX or xen based virtualization

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• Manage an international, 24-7/always on, multi-site/multi-provider IP network powering the Proofpoint services

• Design, implement, and operate a scalable and reliable network infrastructure supporting a fast growth hosted service

• Ensure proper security, monitoring, alerting, and reporting for the network

• Troubleshooting and resolving issues

• Capacity planning for all aspects of the network

• Developing and maintaining proper documentation

• Collaborate with engineering on product features

• Participation in an on-call rotation

Requirements:

• Proficient in switching, routing, firewall and server load balancer technologies
• Strong knowledge of routing protocols, including BGP and OSPF
• Experience supporting multi-provider BGP configuration
• Strong fundamental understanding of TCP, UDP, IP, and IP addressing / subnet masking / design along with the troubleshooting of these
• Linux/unix proficiency and the use of network troubleshooting tools (tcpdump, etc)
• Excellent verbal and written skills


Highly Desired
• ISP & datacenter networking experience
• Corporate network experience
• VoIP experience
• Proficient with JunOS and ScreenOS

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• Manage corporate IT services, development services and customer facing high availability production systems, with IT as an SLA driven service organization

• Member of the IT team which includes system administrators, helpdesk specialists and contractors

• Participate in the development, delivery, and supporting of world class IT infrastructure, tools and technologies

• Participate in the development of the IT roadmap, resource plans and budget requirements; plan, lead, manage and execute multiple complex projects in parallel while working under minimal guidance

• Resolve complex problems as a hands-on system admin and provide network, server, application, security and telecom IT infrastructures design and support, as well as end user desktop support

• Provide end user support for Proofpoint headquarters and remote offices including support for Desktop, laptop, Blackberry, VOIP, network, PC applications, etc., systems

• Support corporate data center, networks and mission critical IT systems

• Participate in a 7x24 on-call rotation to support mission critical systems and offsite data centers

• Support Windows and LINUX based applications

• Provide leadership, develop and implement processes in support of ITIL

• Sarbanes-Oxley, andy other applicable standardization of IT Services and business continuity

Requirements:

• Must have an BS in Computer Science or related field, an MS is preferred
• 7+ years of IT experience with a minimum of 1 year experience in a similar role
• Minimum 5 years of experience in providing IT services, and supporting corporate users, developers or externally focused 24x7 production systems
• Process driven; ability to maintain detailed documentation and records
• Ability to compose IT policy, Disaster Recovery and step-by-step installation guides
• Expert ability to communicate in written and spoken English with ability to deliver end-user IT training and lead/participate in high energy team whiteboard meetings
• Excellent customer service, face-to-face communication skills and attitude
• Strong attention to details; Ability to prioritize, organize, coordinate and execute simultaneous tasks and projects, and deliver on-time
• Comprehensive experience in servers, networking, security, software and business apps support
• Extensive Windows XP/2003/Vista and LINUX/UNIX experience
• Desktop knowledge including OS installation, upgrades, patches, anti-virus installation, and remote access (VPN)
• Strong experience in Exchange 2003, Exchange Clustering, and Active Directory
• Strong experience with ERP software (Great Plains is a plus)
• Strong network experience with solid understanding of TCP/IP, Networking, Firewalls, Routers and Switches.Cisco core networking experience; CCNA or CCIE is a plus
• Monitoring tool experience (E.g. MRTG, SiteScope, etc.)
• Scripting Experience (E.g. Shell Scripting, Perl, etc.)
• RDBMS experience such as Oracle, MySQL, SQLServer is a plus
• VMware/OS virtualization/Clustering experience is a plus
• EMC SAN administration experience is a plus
• Backup Software Experience (E.g. Bakbone Netvault)
• Corporate phone System or VOIP system experience is a plus
• Blackberry infrastructure experience is a plus
• Source control and development services experience for tools such as Bugzilla, Subversion, VSS etc is a plus
• Knowledge of ITIL and Systems Administration Best Practices
• Vendor management experience required
• Expert Project SOW and Management experience
• Excellent problem solver, creative thinker, and extremely self-motivated
• Always-on; ability to work weekends and after business hours when necessary
• Some travel required (Toronto, Ontario - Canada)

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