Proofpoint Services

Get the Expertise You Need to Optimise Your Security Programme

Deploy faster, operate smarter, and build deeper skills with expert services, support, and training from Proofpoint. 

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Overview

Services that help your team start right, stay right, and grow right 

Cybersecurity outcomes depend on more than technology. To fully optimise their security posture, teams also need proven deployment practices, expert guidance, hands-on operational support, responsive technical assistance, and continuous product education.

We offer a range of tailored services, support, and training to help you maximise the value of your Proofpoint investment. Our experts can help you optimise Proofpoint solutions, ease operational strain, and keep pace with evolving threats, business priorities, and product innovation. 

Start right

Align services to business goals and deployment priorities. 

Stay right

Maintain best practices and keep solutions optimised.

Grow right

Adapt to evolving threats, new capabilities, and programme maturity needs.

COMPARE SERVICES

Explore the services that fit your needs 

I want to understand my options for break/fix technical support. 

Review our standard support capabilities as well as our global 24/7 support and designated support engineer (DSE) offerings. 

Explore Technical Support Services

I need to build administrator skills and product expertise. 

Review options for deepening your teams’ product knowledge via live and self-paced virtual courses, our Guardian Pass training subscription, and private on-site training sessions. 

Explore Technical Training

I need regular access to experts who can guide my team while we stay hands-on.

Learn how we can help your teams focus and optimise by providing ongoing technical account management, guided consultation hours, and actionable threat intelligence.

Explore Advisory Services

I need ongoing, expert operation of Proofpoint solutions. 

Tap our experts to guide your security programmes, execute against your objectives, and deliver optimisation and operation of critical Proofpoint solutions.

Explore Applied Services
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Get expert support when and where your team needs it most 

Proofpoint Services help you match the right level of expertise to the programmes your team owns across our Collaboration Security, Data Security and Governance, and AI Security solutions. 

Applied Services

Applied Services deliver defined outcomes through ongoing guidance and hands-on management of Collaboration Security and Data Security solutions.

  • Accelerate ROI and put your programmes on an expert-guided path to maturity
  • Gain a force multiplier for your organisation and confidence that your systems are fully optimised
  • Ensure operational continuity, risk reduction, and visibility into strategic metrics and insights
  • Reduce operational burden and free your internal teams to focus on other business objectives
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Advisory Services

Advisory Services give your team expert guidance they can use to optimise your Proofpoint solutions and security programmes.

  • Recurring Consultative Services advise your operational teams as they mature your deployments, executing against agreed-upon objectives and success paths.
  • Technical Account Managers provide strategic, proactive oversight of supported solutions, ensuring focus on risk management and roadmap alignment.
  • Threat Intelligence Services provide actionable, contextualised threat intelligence and access to high-confidence indicators of compromise (IOCs) for faster decision-making.
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Technical Training

Technical Training helps you build Proofpoint expertise across your team through live and self-paced courses and certifications.

  • Guardian Pass gives designated members of your team an all-access subscription to expert-led training and certification paths in a collaborative learning environment.
  • Cybersecurity Academy provides on-demand access to foundational, web-based training courses that cover a full range of topics across our solutions.
  • Customer Training Packages give you access to private, instructor-led training courses delivered virtually or on-site.
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Technical Support

Proofpoint Technical Support helps you resolve operational issues and gives you access to our vast knowledge base.

  • Standard Support provides 24/7 support for P1 issues and business-hours support for non-critical issues.
  • Global Support gives you a 24/7 support option for all issues and more flexibility in defining preferred business hours for support tickets.
  • Designated Support Engineer provides a named support resource for your business-critical Proofpoint solutions.
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Talk to a Services Expert

Get the right support for your team

Our Proofpoint Services experts are ready to help identify the services model that best fits your goals, maturity level, and Proofpoint environment.

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More ways to support your investment

Proofpoint Premium Services

Read the solution brief

Proofpoint Cybersecurity Academy

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Frequently Asked Questions

Proofpoint Services are expert offerings that help customers deploy, support, optimise, operate and build skills around Proofpoint solutions. They include Professional Services, Technical Support Services, Technical Training, Advisory Services, and Applied Services.

Professional Services are typically project-based engagements for deployment, implementation, migration, configuration, and workshops. Advisory Services provide expert guidance while your team remains hands-on. Applied Services add a high-touch, strategic engagement that provides ongoing, hands-on operation, and optimisation of your solutions by Proofpoint specialists.

A Designated Support Engineer is a named Proofpoint support engineer assigned to an eligible customer account. The DSE works directly on eligible support cases, develops familiarity with the customer environment and provides more consistent technical support outcomes.

Advisory Services for collaboration and email include Recurring Consultative Services, Technical Account Managers, and Threat Intelligence Services. Applied Services options for this solution area include Applied Services for Core Threat Protection, Applied Services for Abuse Mailbox Management, Applied Services for ZenGuide, Applied Services for Secure Email Relay, and Applied Services for Collaboration Security Prime. 

Advisory Services for collaboration and email include Recurring Consultative Services and Technical Account Managers. Applied Services for data security provide hands-on optimisation across key solutions, including Unified DLP/DLP Transform components, Insider Threat Management, Data Security Posture Management (DSPM), Adaptive Email DLP, and Data Security for AI. Our team can also provide Applied Services for select Microsoft and Broadcom/Symantec DLP and CASB solutions.