Take action
Every Proofpoint product comes with support. Period. But do want to be more proactive about security? Do you want a technical account manager (TAM) as your advocate for support issues? And to keep you up to date on new products, best practices and the threat landscape?
Offerings At A Glance
Features |
Self Service |
Platinum |
Premium |
Global Add On |
|---|---|---|---|---|
| Support available via Portal |
X |
X |
X |
X |
Phone Access |
||||
|
For P1 during business hours |
X |
X |
X |
X |
|
For all cases during busines hours |
|
X |
X |
X |
|
For P1 cases 24x7 |
|
X |
X |
X |
|
For all cases 24x7 |
X |
|||
|
Named Technical Account Manager |
X |
|||
|
Case tracking and oversight |
X |
|||
|
Project and configuration configuration |
X |
|||
| Number of default named contacts |
2 |
6 |
8 |
12 |
SLA |
||||
|
P1 Response |
48 hours |
1 hour |
1 hour |
1 hour |
|
P2 Response |
48 hours |
4 hours |
4 hours |
4 hours |
|
P3 Response |
48 hours |
8 hours |
8 hours |
8 hours |
|
P4 Response |
48 hours |
16 hours |
16 hours |
16 hours |
|
RFE |
10 days | 10 days | 10 days | 10 days |