Proofpoint Security Awareness Training Support

Get support for your Proofpoint Security Awareness Training (formerly Wombat Security) products.

Reach Us Directly

  • Email:
  • Phone: North America: 1-866-714-4042 | EMEA: +44 (0) 20 3478 5602

Phone and email support are available from 2:00 a.m. to 9:00 p.m. ET, Monday through Friday. During those times you should expect an email back in an hour, and at the very latest responses will be sent within 24 hours during the business week.

Security Awareness Training Community

To view our support documentation as well as our Knowledgebase, log into the Security Education Platform, and click “Community” in the top-right hand corner.

This will take you to our Community, which contains a growing Knowledgebase, case management functionality, and a live chat feature as new ways to engage with our Support team and get support.

Real-Time System Status

Now introducing a new way for you to see current Security Education Platform system status. For the rare times when the system does become unavailable, you can check the status here.

If you have questions or feel you have been impacted by an interruption in service, please contact our Support team.