Get the most from your Proofpoint products by joining the Proofpoint Community. This centralized online platform offers great ways to collaborate with other customers, view knowledge base articles, get started with our products, and stay up-to-date on product updates, company happenings, and more.
Security Awareness Training Community
To join, log into the Security Education Platform and click “Community” in the top-right hand corner to get started or contact your Customer Success Manager.
Proofpoint Customer Success Center
To access the Proofpoint Community, please visit the Customer Success Center and log in using your support credentials to get started.
Features and Benefits
Login to Access Key Support Features
Knowledge Base – Quickly find answers to your questions with thousands of Knowledge base articles by our Support Team. Topics include how to get started and get the best results from our products. New Knowledge articles are being added every week.
Live Chat or Launch a Case – Get answers to support questions quickly, without the hassle of emailing back and forth with Live Chat. Community members can also submit and view support cases in the Community.
Learn From Fellow Professionals
Discussions – Ask and answer questions with Discussions. Find discussions about getting started with our products, best practices from other professionals, and product-specific items shared by other customers.
Groups – Share information and connect with other like-minded professionals. Groups are a great way to exchange information, share ideas, and connect with other Community users and Proofpoint staff.
Ideas – View ideas for product and service improvements, and vote and comment on others’ ideas. You can also use the ideas section to follow status of improvements, learn about current features, and reach out to our Product Management team.
Get Exclusive Resources and Videos
- Videos – Access customer-exclusive training videos, such as: Webinar replays, product how-tos and best practices from our Support Team; and new feature walkthroughs from our Product Management team. Our video library is constantly being expanded with helpful content about improving your overall cybersecurity posture.
Blogs – Get important product and company updates in one place. View details about updates to our products, new company happenings, and other content being shared by Proofpoint’s teams.