DIGITAL COMMUNICATIONS GOVERNANCE
Reconcile captured communications from source to destination and verify that complete records reach your archives and supervision systems.
Complete Capture Tracking
Capturing digital communications is only part of compliance. Highly regulated organisations also need to verify that every communication reaches its intended archive, supervision platform, or repository. End-to-end capture tracking provides complete visibility to help teams identify gaps, maintain accurate records, and support regulatory compliance.
Prove record completeness
Confirm that captured content has reached the right repositories and legal/compliance review systems.
Reduce manual follow-up
Pinpoint gaps quickly and spend less time chasing missing records across systems.
Keep workflows flexible
Support multiple downstream destinations, business units, and regional requirements without process changes.
Incomplete Capture Risks
Every message, post, and file can be captured and still not reach the systems that need them. With content moving across communication channels, archives, supervision platforms, and other repositories, delivery gaps can be difficult to spot. When records go missing or can't be reconciled, compliance teams face tougher audits, greater legal risk, and more manual work.
Full Content Visibility
Proofpoint Track compares captured communications against downstream receipt to verify that every record reaches its intended archive, supervision platform, or repository. Detailed reconciliation reports help teams quickly identify missing content, investigate exceptions, and demonstrate complete records for audits and regulatory review.
Track provides a defensible way to verify complete capture and accurate delivery, whether you use Proofpoint Archive or not.
One-to-One Reporting
Summarise what each destination received and quickly identify missing content.
Gap Detection
Highlight missing or unreconciled items before audits or legal requests.
Downstream Audit Reports
Document delivery status in an audit-ready format compliance teams can defend.
Automated Recovery
When a downstream system fails to confirm receipt, Track automatically resubmits communications and records the action in the audit trail. This helps close delivery gaps faster, reduce manual effort, and give teams confidence that their communications records are complete.
Receipt Confirmation Checks
Confirm downstream receipt before marking delivery complete.
Automatic Retry on Failure
Resend missing content without manual intervention.
Audit Log of Resubmission
Record every retry for defensible reporting.
End-to-End Assurance
Compare captured content against source-generated manifests via upstream reconciliation to verify capture before content reaches downstream systems and help identify missing records earlier. Flexible routing and filtering rules ensure communications reach the right archive, supervision, or analytics platform based on business, regional, or regulatory requirements.
Source-Generated Manifest Validation
Verify source capture before transfer continues.
Policy-Based Routing and Filtering
Send content by geography, business unit, or retention needs.
Peak-Flow Smoothing
Pace content delivery to match downstream capacity.
Why Proofpoint
| Capability | Manual or downstream-only workflow | Proofpoint Track |
|---|---|---|
| Source validation | Downstream-only verifies check receipt only after capture | Compares captured content against a source-generated manifest before transfer |
| Missing-content remediation | Manual workflows require teams to investigate and resubmit missing content | Can resubmit unreconciled content and log the action |
| Routing control | Downstream-only verifies delivery rather than controlling content routing | Can route by geography, business unit, and downstream capacity |
Unified Governance Platform
Extend Proofpoint Track with Archive to govern digital communications from capture and reconciliation through long-term retention, search, eDiscovery, litigation hold, export, and regulatory response.
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Recommended for You
Proofpoint Track helps teams identify missing communications, verify downstream delivery, automatically resubmit content when receipt isn't confirmed, and maintain detailed audit records. These capabilities help teams demonstrate record completeness during audits and regulatory reviews.
Communications reconciliation verifies that captured communications reach their intended archive, supervision platform, or repository. It helps regulated organisations identify missing records, maintain complete audit trails, and demonstrate that required communications have been preserved.
Organisations need to confirm both that communications were captured and that each record reached its intended downstream system. End-to-end capture tracking can identify delivery gaps, provide detailed reporting, and resubmit missing content when receipt isn't confirmed. Proofpoint Track provides these capabilities across Proofpoint Archive and other downstream systems.
Upstream reconciliation compares captured communications against a source-generated manifest to identify anything missing at the source. Downstream reconciliation confirms that captured communications reach their intended archive, supervision platform, or other repository. Together, they provide end-to-end visibility from source to destination.
Financial regulators including the SEC and FINRA in the US and the FCA in the UK require regulated firms to retain certain business communications. Proofpoint Track helps teams verify that captured communications reach their intended archive—Proofpoint or otherwise—and identify delivery gaps that could leave records incomplete.