The Wombat Advantage: Our Free Perks Fuel Your Success

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Wombat_Blog_Advantage_Dec2016.jpgWith the explosion of the cybersecurity market, there have been many newer entrants into the security awareness training space. There is naturally a lot to consider as you create your short list for employee security awareness training. Price is one of those factors — but there is often more to the bottom line than meets the eye. We know a lot of our competitors can’t match the free benefits that are included with our products. This is an edge that we call the Wombat Advantage.


We have been educating end users, changing behaviors, and reducing risk since 2008, and we’ve long been recognized as a leading provider of cybersecurity assessments and training. But our experience is only one of the benefits of choosing us as your partner. When you partner with us to deliver security awareness and training to your employees, these are some of the premium services that are included with your license:

Customer Success Manager

With our dedicated team of Customer Success Managers, you will have access to security awareness and training program experts who are available to answer questions and help you plan and execute your strategy. You’ll have a resource to turn to every step of the way to ensure you maximize your investment in our Security Education Platform from day one.

Award-Winning Support

This year was our second consecutive win of an Info Security Products Guide Silver Global Excellence Award in for Customer Service Department of the Year, a recognition that reflects our well-known reputation for excellent customer support. Our dedicated, in-house phone and email support team is with you every step of the way with complimentary pre-launch, post-launch, and add-on support. Regardless of the products you choose to implement, our superior support comes standard and at no additional cost. 


Read more about the awards we won in 2016





Multinational Support

You can deliver assessments and education in more than 25 languages, which is ideal for global organizations. Unlike some security awareness training providers, who translate only one or two modules and/or assessments, we offer translations throughout our product portfolio.

If you are part of a global organization, it's important to choose a partner that allows you to streamline creation, delivery, and management of security awareness and training materials across all regions. With Wombat, languages can be easily adjusted by program administrators or self-selected by end users via a simple dropdown box.

Unlimited Platform Use

Continuous education yields measurable results — and we believe that continuity is the key to long-term behavior change. That’s why our customers have unlimited use of the products they license for their end users. You can send as many phishing emails or assign as many cybersecurity training assignments as you’d like, without the need to worry about upcharges or usage limits.

Real-Time Reporting

Our robust reporting features allow administrators to track end-user interactions with our assessments and training module. With this level of detail, you can track progress, gauge results, and plan and adjust your program accordingly. Comprehensive reporting allow you to perform in-depth analysis, and exportable reports can be shared with stakeholders and integrated into your overall security metrics.

Wombat Wisdom

A group of wombats is called a “wisdom” — and we’ve adopted this moniker as the umbrella for our customer engagement opportunities. We value our customers and their feedback, and we work closely with them in several key capacities:

User Conference

Our annual Wombat Wisdom Conference is an excellent way for customers and potential customers to share best practices, interact with our staff, and network with one another in our hometown of Pittsburgh, PA.

Here’s what a few of our attendees had to say following this year’s event, which we hosted back in September:

The Wombat team are either great actors, or they are a very smooth, cohesive operation. I love working with them, and it was great to experience the intense commitment of all the team to the users, to each other, and to the good at hand.

I appreciated the opportunity to talk one-on-one with Wombat developers. I am impressed by Wombat’s desire to want to understand its customers’ opinions and desires of the products. Networking with other Wombat customers was also a huge advantage.

Wombat hosted well and was a fabulous resource with their gurus and presentations and suggestions — but at the same time this conference was NOT a big sales campaign. The tangible, practical tips and shared info is immediately applicable in my job and the networking with others doing security awareness was invaluable.  It was an absolutely wonderful security awareness and training resource event.

Event itself was great – good topics and speakers. There were also valuable networking opportunities. As a prospective customer, it was really helpful to speak to other customers about their experiences.

Wombat Community

Our online Community is a centralized portal where our customers can collaborate, access an extensive knowledgebase and product documentation, and keep up-to-date with the latest Wombat happenings.

Wombat Insiders

This group of Wombat customers helps to shape future releases of our Security Education Platform by participating in direct-line communication events with our product management team. Our Insiders enjoy a variety of other member benefits, including discounted Wombat Wisdom Conference rates and early insights into forthcoming product updates. All of our customers are eligible for — and encouraged to be part of — our Wombat Insiders group.


Consider the Advantages of Working With a Leader

As you think about who you want to work with to create your security awareness and training program, consider how the companies on your short list will work with you. We pride ourselves on not only being a leader among our peers, but on helping our customers become leaders as well. The Wombat Advantage is your advantage, and we’re here to help you create an efficient, effective cybersecurity education program.