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Proofpoint Whitelisting Instructions

How to Whitelist

If you have email protection software with Proofpoint search for emails from proofpoint_hosted-inbound1@proofpoint.com and find the email address info@em.proofpoint.com. Click on the Allow sender button and check your spam folder for confirmation.

For all others please follow the steps below based on your email provider:

Outlook

  1. Click "Home."
  2. Select "Junk" and "Junk Email Options" from the drop-down menu.
  3. Select the "Safe Senders" tab followed by "Add".
  4. Enter the email address or email domain for the webcast/event.
  5. Click "OK".

Gmail

  1. Click "Google Apps" located in the upper right hand corner.
  2. Click "Contacts" from the App menu.
  3. Click the "+" button in the lower right hand corner.
  4. Enter the contact information. The contact name should be the event/webcast name and the e-mail address should be the event/webcast email.
  5. Click "Save".

NOTE: Each time you unmark a message as Spam, your Contacts list is automatically updated so that future messages from that sender are received in your inbox.

Yahoo

  1. Click "Contacts" in the folder list along the left side of your Yahoo! Mail page.
  2. Click "New Contact".
  3. Enter the contact information. The contact name should be the event/webcast name and the e-mail address should be the event/webcast email.
  4. Click "Save".

Xfinity

  1. Click the "Address Book" tab.
  2. Click "New Contacts" on the left sidebar.
  3. Enter the contact information. The contact name should be the event/webcast name and the e-mail address should be the event/webcast email.
  4. Click "Save".