White Paper

White Paper

The Help Desk: High-Value Target Under Siege

For government agencies, institutions and enterprises at large, it’s essential to recognize that the battle to protect enterprise resources has shifted, and why focusing on human behavior has become critical to cybersecurity operations.

Technical defenses like firewalls, continuous monitoring and remediation and AI-assisted analytics remain essential tools in that battle. However, malicious actors have found a way around those defenses, using deception and impersonation to prey upon unwitting individuals within organizations and tricking them into sharing their credentials.