Proofpoint Advisory Services
Get strategic guidance, best practice recommendations, and ongoing advisory support to help your team get more value from your Proofpoint investment.
Overview
Proofpoint Advisory Services provide expert guidance and actionable recommendations to help your team align Proofpoint solutions to business goals, optimize performance, and mature your security practices while maintaining control of configuration changes and execution.
Optimize performance
Get expert recommendations that help your team improve configuration, adoption, and solution value across supported Proofpoint products.
Mature your program
Use structured guidance to improve processes, align stakeholders, and build a roadmap for long-term security program growth.
Stay ahead of change
Prepare for new threats, product innovations, and business priorities with ongoing advisory support from Proofpoint experts.
Why It Matters
Proofpoint Advisory Services are designed for teams who want expert guidance while maintaining operational ownership. Our specialists provide strategic direction, best practice recommendations, and proactive planning to help your team focus, optimize, and mature your security program.
Strategic direction
Get guidance aligned to your goals, priorities, and Proofpoint environment.
Solution optimization
Identify ways to improve performance, adoption, and configuration across supported solutions.
Best-practice alignment
Use industry-informed insights to strengthen your security posture and reduce operational uncertainty.
Proactive planning
Prepare for roadmap changes, new capabilities, product updates, and the evolving threat landscape.
Service Models
| Buyer need | Recommended advisory path |
|---|---|
| I need flexible consulting time for specific projects or maturity initiatives | Recurring Consultative Services: Use a monthly pool of advisory hours to access Proofpoint experts for optimization, architecture, knowledge transfer, program maturity, and project guidance. |
| I want a named resource to help me optimize and navigate my Proofpoint environment | Technical Account Manager: Get ongoing access to a strategic advisor who helps with deployment health, roadmap alignment, support case reviews and escalations, innovation updates, and best practice guidance. |
| I need threat intelligence to help my team prioritize and respond faster | Proofpoint Threat Intelligence: Access curated threat insights, recommendations, briefings, and research hours, and engage with threat analysts who help your team understand threat actors, campaigns, and emerging risk. |
| I want a bundled advisory package aligned to my solution area | Advisory Services Packages: Choose a tiered package for Threat Protection, Data Security, or Digital Communications Governance based on the level of guidance your team needs. |
Threat Protection
Get advisory support to optimize your threat protection program, align email and collaboration security controls to best practices, review trends and cases, and use threat intelligence to inform decisions.
Data Security
Get guidance to mature data protection strategy, optimize policies and workflows, improve DLP and insider risk alignment, and support program evolution across data channels.
Digital Communications Governance
Get expert guidance to optimize governance workflows, review configurations and policies, support adoption, and align digital communications governance solutions to business requirements.
| Recurring Consultative Services | Technical Account Manager | Threat Intelligence Services | |
|---|---|---|---|
| Primary purpose | Guide your team as you optimize and mature your Proofpoint solutions and security programs | Provide strategic guidance and proactive oversight for supported Proofpoint solutions | Give you visibility into contextualized threat intelligence, indicators of compromise (IOCs), and tailored research and recommendations |
| Engagement style | Customer-directed advisory hours aligned to defined objectives and success paths | Ongoing advisory relationship with regular touchpoints, case reviews and health guidance | On-demand access to global threat portal and API with the option to engage analysts for research and briefings |
| Examples of value | Architecture reviews, configuration guidance, knowledge transfer, program maturity, and project support | Roadmap alignment, deployment health reviews, product guidance, support advocacy, and reporting | Ingestible threat digests and IOC feeds, dedicated threat analyst, request for information (RFI) hours |
| Execution model | You collaborate with Proofpoint experts; your team owns execution | Proofpoint advises; you manage your environment | Access our portal and analysts, and decide when to execute on recommendations |
| Best fit | Teams who need flexible expert guidance for projects, maturity initiatives, or optimization work | Teams that want a named advisor and ongoing solution-level oversight | SOC analysts, security stakeholders, and human resilience teams who want best-in-class threat intelligence to inform decision-making |
Talk to a Services Expert
Our Proofpoint Services experts are ready to help identify the advisory model that best fits your goals, maturity level, and Proofpoint environment.
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More ways to support your investment
Proofpoint Advisory Services provide ongoing guidance, recommendations, and strategic support to help customers optimize their Proofpoint solutions and threat protection posture. These services are designed for teams who want access to Proofpoint expertise while maintaining control of configuration changes and day-to-day execution.
Proofpoint Advisory Services include Technical Account Manager, Recurring Consultative Services, and Proofpoint Threat Intelligence. All are available in multiple tiers to align to customer needs and objectives. Customers can purchase these offerings individually or choose tiered advisory packages aligned to Threat Protection, Data Security, or Digital Communications Governance.
Advisory Services provide guidance and recommendations while the customer’s team remains responsible for hands-on execution. Applied Services combine guidance with hands-on operation and optimization of supported Proofpoint solutions.
Proofpoint offers Advisory Services for solutions across our platform as well as service packages that specifically align to Threat Protection, Data Security, and Digital Communications Governance solution areas. Support depends on the customer’s licensed Proofpoint solutions and selected services.
No, Advisory Services are guidance-led. Proofpoint provides expert recommendations and strategic support, while the customer’s team maintains operational control and performs configuration changes or hands-on activities.