Proofpoint Applied Services
Unburden your team, protect against evolving risks, and accelerate value across your collaboration and data security programs with hands-on operation and optimization of critical Proofpoint solutions.
HANDS-ON OPERATIONS
You need more than great security technology. You need the right people, skills, and processes to keep your solutions performing at their peak and delivering measurable results. Proofpoint Applied Services bring hands-on expertise, AI-enabled efficiency, and structured reporting to accelerate value and align security outcomes to your business objectives.
Dedicated expertise
Work with experts who understand Proofpoint technology, operating models, and security workflows.
Operational efficiency
Free your teams to focus on strategic priorities while Proofpoint helps manage critical solution activities.
Measurable outcomes
Track progress with structured documentation, performance metrics, and stakeholder-ready reporting.
OPTIMIZATION FRAMEWORK
Applied Services combine ongoing guidance with hands-on operation and optimization of the Proofpoint solutions in scope. We align with your objectives, recommend direction, execute approved actions, and provide reporting that connects technical progress to business impact.
Align
Define goals, priorities, workflows, stakeholders, and success metrics.
Optimize
Tune configurations, policies, detections, and workflows and execute against your desired outcomes.
Act
Perform system management, triage, analysis, escalation, and reporting activities.
Improve
Review trends, surface recommendations, and refine the program as risks and priorities evolve.
AI AND HUMAN-DRIVEN ACCELERATION
Proofpoint Applied Services use proprietary, AI-enabled capabilities to reduce noise, deliver outcomes sooner, and support consistent operations. As your program grows, our experts validate outputs, refine workflows, and help keep your security operations effective and aligned to your goals.
Correlation and Response Engine for Predictive Incident Response
Get 24/7 correlation, risk scoring, and automated response for defined events with Premium Applied Services for Core Threat Protection.
Proofpoint Aperture for Data Security
Leverage our unified interface for alerts, consolidated investigations, AI-powered triage, and export-ready reporting for your data protection program.
AI-Enabled Reporting and Workflows
Benefit from AI-accelerated workflows and data aggregation, with human experts who validate outputs and guide program improvements.
SERVICE OFFERINGS
Keep your collaboration security program moving forward across email, cloud platforms, messaging, digital brand experiences, and more. Our experts can help your team manage that complexity with hands-on operation, proactive optimization, analysis, and reporting.
Applied Services for Core Threat Protection
Optimize Core Email Protection and remediation workflows. Our experts align defenses to emerging threats, tune critical controls, and track progress with measurable results.
Applied Services for ZenGuide
Build a human resilience program that goes beyond basic awareness training. Proofpoint helps execute your program, align activities to real threats, and drive continuous, measurable improvement.
Applied Services for Abuse Mailbox Management
Accelerate review of user-reported messages. Our 24/7 service helps classify messages that require manual review, reduce exposure, support response workflows, and reinforce reporting behavior.
Applied Services for Secure Email Relay
Secure and optimize business-critical application mail. Proofpoint helps configure, monitor, and refine SER to keep application mail reliable, authenticated, and aligned to best practices.
Takedown Service
Reduce the impact of sites impersonating your brand. Proofpoint validates threats, coordinates takedowns, and reduces the effort required to mitigate brand abuse.
Applied Services for Collaboration Security Prime
Optimize Collaboration Security Prime with tiered service packages that include Applied Services for Core Email Protection, ZenGuide, and Secure Email Relay; integrated threat intelligence (in select tiers); and coordinated service oversight.
Applied Services packages for Collaboration Security Prime
| Package | Customer best fit | Included emphasis |
|---|---|---|
| Basic | Need hands-on optimization of critical Prime components | Services Coordinator plus Applied Services for Core Threat Protection (Standard), ZenGuide (Gold), and Secure Email Relay |
| Standard | Need integrated threat intelligence in addition to Basic coverage | Everything in Basic plus Proofpoint Cyber Threat Intelligence |
| Premium | Need the highest level of service and operational support | Everything in Standard plus a Premium Technical Account Manager and Premium Applied Services for Core Threat Protection, a 24/7 service with predictive incident response |
Keep your data security policies, alerts, repositories, workflows, and stakeholders aligned as your business priorities evolve. Proofpoint Applied Services experts and our proprietary, AI-enabled services platform bring structure, precision, and continuous improvement to your information protection program.
Standalone Applied Services for Unified DLP & ITM
Optimize DLP and ITM operations. Available for Proofpoint Email DLP, Endpoint DLP, Cloud DLP, and ITM, as well as select Microsoft and Broadcom/Symantec DLP and CASB products where contracted.
Applied Services packages for DLP Transform
Optimize and align DLP channels and solution components. Integrated service packages for DLP Transform Tier 1 and Tier 2 coordinate support across supported environments.
Applied Services for DSPM
Optimize Proofpoint DSPM operations and visibility. Includes repository onboarding, scanner health, detection tuning, risk validation, escalation, and reporting.
Applied Services for Adaptive Email DLP
Mature email data protection workflows. Includes ongoing optimization, system management, and Tier 1 triage for exfiltration and custom policy alerts.
Talk to a Services Expert
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RECOMMENDED FOR YOU
Proofpoint Applied Services provide hands-on operation and optimization for critical Proofpoint solutions. Our experts help manage approved activities, tune configurations and workflows, triage and analyze events where applicable, and report on progress so customers can accelerate value and improve program maturity.
Applied Services help reduce operational burden, add specialized expertise, improve consistency, and keep your Proofpoint solutions aligned to evolving risks and business priorities. They are designed to act as a force multiplier for teams that need ongoing hands-on support.
Applied Services are available for key Collaboration Security and Data Security solutions, including:
Applied Services is the updated name for the services previously called Managed Services in some materials. We believe Applied Services better reflects that Proofpoint provides hands-on operation and optimization for licensed Proofpoint solutions, rather than acting as a traditional MSP or MSSP across the customer’s full security stack.
Yes. Applied Services include hands-on operation and optimization for in-scope Proofpoint solutions. However, you retain control over approvals, business decisions, helpdesk tickets, and incident response workflows unless otherwise specified in your services contract.
Applied Services are designed to help optimize and operate Proofpoint solutions. Depending on the service, Proofpoint responsibilities may include elements that support faster identification, classification, escalation, and defined response actions. However, Applied Services are not a replacement for dedicated managed detection and response (MDR).
AI-enabled capabilities help accelerate triage, reporting, pattern recognition, risk prioritization, and workflow consistency. Proofpoint experts provide oversight and context to ensure recommendations and actions remain aligned to customer goals and approved workflows.
With many of our services, Standard Coverage Hours are set based upon customers’ local business hours. However, service delivery is primarily in English only. To discuss options for service delivery in a language other than English, reach out to your Account Manager or contact us for a consultation.
Most of our Applied Services are available in multiple tiers. This gives you the flexibility to choose services that best align with your needs.
No, Applied Services are premium services in that they require a separate license/contract. You must choose to add Applied Services when engaging with Proofpoint.