SUNNYVALE, Calif., – May 6, 2015 – Proofpoint, Inc., (NASDAQ: PFPT), a leading next-generation security and compliance company, is pleased to announce that the company won Best Customer Service in the Excellence Award category at the 2015 SC Magazine Awards. In a recent survey, Proofpoint customer satisfaction scored well above the industry average with a 95 percent satisfaction rating among its customers.
“Exemplary customer service and support, based on mutual trust and respect, are critical to building any long-term SaaS relationship,” said Gary Steele, Proofpoint CEO. “The Best Customer Service award acknowledges our commitment to working side by side with Proofpoint’s customers to ensure they are protected from targeted attacks and remain in regulatory compliance. This recognition highlights Proofpoint’s excellent track record in ensuring we are always there for our customers, and speaks to the commitment and dedication of our team.”
Each year, a handpicked panel of information technology (IT) security experts from the private and public sectors review hundreds of entries and narrow the field down to a select group of finalists. These finalists then go through a rigorous, in-depth analysis that includes applicable research, analyst reports, and/or product reviews. Proofpoint was determined as this year’s winner in Customer Service Excellence after a thorough and comprehensive analysis of each finalist's strengths.
"Winning an Excellence Award is no small accomplishment,” said Illena Armstrong, vice president, editorial, SC Magazine. “This award is presented to the best the IT security industry has to offer. Proofpoint has demonstrated its commitment to improving the industry as a whole and is very deserving of this recognition.”
Proofpoint extends its commitment to customers past the initial purchase of a solution to provide several customer assistance options. These include a 24/7 online customer service portal, 24/7 phone access to technical support engineers, an online database with installation instructions, complimentary educational courses and user manuals. With more than 80 customer support engineers on staff, Proofpoint addresses customer needs in a timely and effective manner to ensure organizations are receiving the most benefit from their technology.
The SC Awards, now in its 18th year, is lauded as one of the most prestigious awards for IT security professionals and products. The awards recognize the best solutions, services and professionals that work around the clock to defend against the constantly shifting threat landscape in today’s marketplace. For more information and a detailed list of categories and winners, please visit www.scmagazineus.com/awards.
For more information on Proofpoint customer support and service, please visit www.proofpoint.com/us/services/support-services.