Email Appliance Warranty and EOL Information

All Proofpoint appliances carry a 3-year warranty from the date of sale.  This warranty includes all stand-alone sales for existing customers as well as new sales of Proofpoint subscription services.  This policy applies retroactively to all current hardware in use by existing Proofpoint customers worldwide.

Warranty service levels for the 3 years after purchase are as follows:

P3 Series: Next business day response
P6 Series: Same-day response (within 8 hours)
P8 Series: Same-day response (within 8 hours)

Note that actual response times may vary depending on the specific location of the appliance.

Any appliance that is more than 3 years old will require an extended warranty to remain in service.  Appliances that are more than 6 years old cannot be used to operate Proofpoint products or services under any circumstances.  There will be no exceptions.

Extended Warranties

Extended warranties covering years 4, 5, and 6 have a different service level from the initial warranty.  The extended warranty service level includes a response time to diagnose the problem that is consistent with our standard P1, P2, and P3 support SLA’s and is determined based on the severity level of the problem.  Once the diagnosis is complete, Proofpoint will, at its discretion, either repair or replace the hardware at its expense.  Proofpoint takes responsibility for the entire appliance stack and as such, the warranty must be purchased directly from Proofpoint.  Extended warranties cannot be purchased from any third party in order to use an appliance beyond the initial 3 year period. 

Renewals

Extended warranties must be sold with a renewal that includes an appliance that will be more than 3 years old at some point during the renewal term.  Any appliance that will be more than 6 years old at some point during the renewal term, must be replaced as part of the renewal.