FAQs for Customers
What is happening with Intel Security?
As Intel Security exits the email security market, small and medium businesses find themselves in need of a state-of-the-art alternative. The End of Life for the McAfee SaaS solution includes Email Archiving, Email Encryption, Email Protection & Continuity. To help transition you to another market leading solution, Intel Security has identified Proofpoint as the partner of choice. Further details will be forthcoming from McAfee/ Intel Security.
Why was Proofpoint selected as Intel Security’s exclusive partner?
Proofpoint is the leader in advanced threats, protecting over 50% of the Fortune 100. Proofpoint has been protecting organizations from email threats, spam, phishing and malware for over 12 years, as a leader in the Gartner Magic Quadrant for the past 7 years. Proofpoint has a history of success in this market, you should feel comfortable that we secure over half of the Fortune 100.
Why upgrade to Proofpoint’s Small and Medium Enterprise solution, Proofpoint Essentials?
Proofpoint Essentials offers email security, encryption, continuity, and archiving for small and medium-sized organizations. It protects against email threats such as phishing, malware, spam, and other unwanted content. Proofpoint Essentials is built for SMEs. It’s cloud-based, easy-to-use—and backed by Proofpoint’s enterprise-class security and infrastructure.
How easy is it to migrate to Proofpoint Essentials?
If you choose to migrate to Proofpoint Essentials you can rest assured that your company is in capable hands. With many migrations already completed and more and more McAfee customers and partners continuing to choose to make the move across to our email security platform, we can confidently say your migration process will be seamless. Customer needs are a priority to us and we understand that ensuring a smooth and efficient transition is crucial. To learn more, visit: Customer Migration
How long will it take to migrate?
Depending on the amount of users being migrated, the migration should take around 24 hours. Once the migration is complete you will receive an email notification.
Can I trial Proofpoint Essentials?
Of course. We can offer a 30 day free trial of any of the Proofpoint Essentials packages to allow you to see the value and security that our solution can bring to your organization.
What happens if there are problems with the migration?
After the migration has been completed, you will receive a Migration Summary Report for your company. This will show you if any users, domains, filters, lists or groups were not imported correctly and why.
What information is included in the migration?
The migration process includes all global policies and user configuration to best reflect your existing setup. This includes:
- Company information
- Domains and domain aliases, routing information and allow and block entries
- Users and user aliases, allow and block entries
- Policies (including custom content policies and attachment policies)
- ClickProtect settings including allow list
What information is not migrated?
The migration process does not include the following:
- Email Archiving setup information
- Email authentication settings (SPF, DKIM, Notifications)
- User passwords and quarantined emails
- Content policies (Data Loss Prevention)
- Executable and script related policies
FAQS FOR PARTNERS
What are the benefits of becoming a Proofpoint Essentials partner
The Proofpoint Essentials partner program enables you to sell our exclusively built information security solution to small- or medium-sized enterprises. Sold 100% through partners, Proofpoint Essentials is the exciting channel offering that services the smaller enterprise, providing everything from purpose-built technology to dedicated support and bespoke resources. Our solution makes things easier and more profitable for Distributors, MSPs and VARs servicing the smaller enterprise. Proofpoint Essentials provides our partners with complete control over their customer environments with a tiered management model, manual or API-based self-service provisioning, and monthly business models.
How do I start migrating customers?
The Proofpoint Essentials platform uses a helpful, automated tool to quickly transition users across from McAfee/ Intel Security. Simply, log in to the McAfee platform to start the migration process. You will then be directed to the Proofpoint Essentials administrator interface where your customers’ information will be imported without needing to make any changes to the current data structure of the files. To learn more about our seamless migration process, visit: Partner Migration
Proofpoint Essentials is focused on the Small and Medium Enterprises. What size of company does that service?
Proofpoint Essentials is designed to suit the needs of small and medium enterprises and is ideal for businesses of up to 500 employees, however we are able to service business of up to 1000 users.
Can I self-provision customers?
Through the Proofpoint Essentials administrative interface, partners can easily provision new customers through easy-to-use wizards and flexible templates. The system then allows partners to manage all of their customer accounts and access usage reports for billing. Partners with automated systems can also leverage APIs for programmatic customer provisioning.
Are we able to put our own brand on the Proofpoint Essentials admin interface?
Yes. You can quickly and easily co-brand the Proofpoint Essentials interface by simply uploading your company logo and editing the color scheme from the options provided.
What information is included in the migration?
The migration process includes all global policies and user configuration to best reflect your existing setup. This includes:
- Company information
- Domains and domain aliases, routing information and allow and block entries
- Users and user aliases, allow and block entries
- Policies (including custom content policies and attachment policies)
- ClickProtect settings including allow list
What information is not migrated?
The migration process does not include the following:
- Email Archiving setup information
- Email authentication settings (SPF, DKIM, Notifications)
- User passwords and quarantined emails
- Content policies (Data Loss Prevention)
- Executable and script related policies