Social media and collaboration tools are a growing part of today’s enterprise communication environment. They’re used to engage, market and service both customers and prospects. These tools are used for recruitment, developing consumer insights and internal collaboration. And now this communication channel must be protected and communications retained just like email and other document management systems. So what do you do?
Download and read the Osterman white paper and learn about:
- Emerging regulatory and legal reasons that may require you to archive social media content
- How cyber-attackers use social media to spear phish your clients and spread malware
- Why a single archive for multiple content types is better suited to surface relevant information when you need it