Proofpoint Privacy Policy

Proofpoint Privacy Policy


This Privacy Policy is effective as of July 22, 2015

TRUSTe European Safe Harbor certification

Proofpoint, Inc. (“Proofpoint”, “We”, “Us”, “Our”) understands the importance of safeguarding your privacy and we take this responsibility very seriously. We are providing the following Privacy Policy to inform you of our policies and procedures for the collection, use and disclosure of any information about you that we collect via www.proofpoint.com (this "Site") or by other means.

If we decide to change our privacy policy, we will post those changes to this privacy policy, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy policy at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page prior to the changes taking effect.

In this policy, "using" and "processing" information includes using cookies on a computer, subjecting the information to statistical or other analysis and using or handling information in any way, including without limitation collecting, storing, evaluating, modifying, deleting, using, combining, disclosing and transferring information within our organization or among our affiliates within the United States or internationally.

Proofpoint, Inc. has received TRUSTe's Privacy Seal signifying that this privacy policy and our practices have been reviewed for compliance with the TRUSTe program viewable on the validation page available by clicking the TRUSTe seal. The TRUSTe program covers only information that is collected through this Web site, www.proofpoint.com. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact TRUSTe here. –

Proofpoint, Inc. complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personally identifiable information from European Union member countries and Switzerland. Proofpoint, Inc. has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Proofpoint's certification, please visithttp://www.export.gov/safeharbor/.


Information We Collect and Use

Our primary goals in collecting information are to provide and improve our products and services, to provide quality customer service, to contact companies whose representative has indicated an interest in receiving information about Proofpoint products and to enable users to effectively navigate the Site.

We may collect your contact information in the following ways: if you sign up for a free 45 day trial, offers on the Site, newsletters, download white papers from the Site, respond to a promotion offered by a Proofpoint partner or send us an email. Such contact information includes first and last name, title, company name, industry type, mailing address, telephone number, fax number, email address and company size ("Contact Information"). We may also collect information about your mailbox size, which will allow us to classify your company by size. We may combine your Contact Information with information collected from others in order to improve the quality and value of our products and services, and to analyze and understand how our Site is used.

We also use your Contact Information to contact you with certain marketing or promotional materials, as well as other information that may be of interest to you. If you decide at any time that you no longer wish to receive such communications from us, please follow the unsubscribe instructions provided in any of the communications.

If you no longer wish to receive our newsletter you may opt-out of receiving them by following the instructions included in each newsletter or by emailing us at privacy@proofpoint.com.

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at privacy@proofpoint.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Blog
If you use the blog on this Web site, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these blogs, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these blogs. To request removal of your personally identifiable information from our blog, contact us at privacy@proofpoint.com. In some cases, we may not be able to remove your personally identifiable information, in which case we will let you know if we are unable to do so and why.

Customer Testimonials
We post customer testimonials/comments/reviews on our web site which may contain personally identifiable information. We do obtain the customer's consent via email prior to posting the testimonial to post their name along with their testimonial.

Log Data
When you visit the Site, we automatically collect technical and statistical data about your visit, such as your browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data, the pages you visit and any search terms you use ("Log Data"). We also collect your public IP address when you visit the Site. We may use your public IP address in order to determine whether certain requests are fraudulent or frivolous and we may automatically cross-reference your public IP address with your domain name (usually the domain name of your ISP or employer). Because you may be visiting the Site from your personal residence (for example, because you are telecommuting), your IP address and any associated domain name are treated as "Personal Network Information"instead of Contact Information. "Log Data" does not include Personal Network Information. Although such Personal Network Information may be used to administer and maintain the Site, it is not shared with any third parties, except as described below in the sections titled "Service Providers," "Compliance with Laws and Law Enforcement" and "Business Transfers." We will use Log Data for any purpose.

Aggregated Information
In addition, we may cull certain data from within the set of Contact Information, Personal Network Information and Log Data we collect from you and combine that information with information we collect from other Proofpoint users and customers (collectively the "Aggregated Information") in order to improve the quality and value of Proofpoint product offerings and to analyze and understand how our Site is used.

Cookies/Tracking Technologies
Technologies such as: cookies, beacons, tags and scripts are used by Proofpoint and our partners, affiliates, or analytics or service providers. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

We use cookies to remember users’ settings (e.g. language preference), for authentication. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited

  • Behavioral Targeting / Re-Targeting
    We partner with a third party to either display advertising on our Web site or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union  click here). Please note this does not opt you out of being served ads. You will continue to receive generic ads.


Information Sharing and Disclosure

From time to time we may share your Contact Information (name, email address, phone number) with our authorized channel partners so that they can provide you with information on goods or services that may be of interest to you. You can, at any time, update your information and/or opt out of receiving such communications by filling in your information and modifying "Opt out of sharing info with third parties."

We may share Aggregated Information (after stripping of any information that would personally identify you) and Log Data with third parties for industry analysis, demographic profiling, and other purposes.

Service Providers and Partner Websites
We may from time to time use certain third party companies and individuals to perform Site-related services (for example, without limitation, website hosting, maintenance services, database management, Web analytics, and improvement of the Site's features) (service providers). These third party service providers have access to your Contact Information, Personal Network Information, and Log Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. If you further are routed or otherwise make any web-browsing selection that takes you to another party's website you will be subject to the terms of such third party privacy policy for any activities that you conduct while on that third-party service.

Compliance with Laws and Law Enforcement
Proofpoint cooperates with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose your Contact Information, Personal Network Information, and Log Data to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including without limitation subpoenas and notice of class certification), to protect the property and rights of Proofpoint or a third party, to protect the safety of the public or any person, or to prevent or stop any illegal, unethical or legally actionable activity.

Business Transfers
If Proofpoint is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personally identifiable information, as well as any choices you may have regarding your personally identifiable information.


Changing or Deleting Your Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update or delete it by emailing our Customer Support at privacy@proofpoint.com. We will respond to your request to access within 30 days.


Security & International Transfer

Proofpoint is very concerned with safeguarding your information. We employ administrative, physical, procedural, and technological measures designed to protect your information from unauthorized access. Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you are located outside the United States and choose to provide information to us, Proofpoint transfers your Contact and Personal Network Information to the United States and processes it there. Your submission of such information represents your agreement to that transfer. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.


Links to Other Sites

Our Site contains links to other websites. If you click on a third-party link you will be directed to that third party's website. We do not exercise control over third-party websites. These other websites may place their own cookies or other files on your computer, collect data or solicit personally identifiable information from you. This Privacy Policy addresses the use and disclosure of information that we collect from you through this Site. Other sites follow different rules regarding the use or disclosure of the personally identifiable information you submit to them. We encourage you to read the privacy policies or statements of the other websites you visit. The fact that we link to a website is not an endorsement, authorization, or representation of our affiliation with that third party, nor is it an endorsement of their privacy or information security policies or practices.


Social Media Widgets

Our Web site includes Social Media Features, such as the Facebook Like button and Widgets, such as the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.


Our Policy Toward Children

This Site is not directed to children under 18. If a parent or guardian becomes aware that his or her child has provided us with personal or contact information without their consent, he or she should contact us at privacy@proofpoint.com. If we become aware that a child under 13 has provided us with personally identifiable information, we will delete such information from our files immediately.


Contacting Us

If you have any questions about this Privacy Policy, please contact us at:

Proofpoint, Inc.
Attn: Customer Service
892 Ross Drive 
Sunnyvale, CA 94089